Maxem Energy Cloud
Find everything you need to manage your energy system with Maxem Energy Cloud
Getting started
- What is the Maxem Energy Cloud?
- As an installer or partner, I want to configure charging stations for the Maxem Energy Cloud backoffice. How does this work?
- How do I make a backoffice account for my charging station at home as a private customer?
- How is the Maxem Energy Cloud built up?
- How do I add and/or manage an organization in Maxem Energy Cloud?
- How do I add charging stations in the Maxem Energy Cloud?
- How do I add and/or manage a location in Maxem Energy Cloud?
- How do I add and/or manage users in Maxem Energy Cloud?
- What is shown on Location Capacity Usage chart?
- What is Maxem’s policy regarding firmware updates of charge points after commissioning?
- How do I set up automatic reimbursement for kWh loaded with a public charging card for the charging station owner?
- How do I change an e-mail address in Maxem Energy Cloud?
User accounts, Roles and Permissions
- What roles and permissions are there in Maxem Energy Cloud?
- I cannot add an user account to an organization
- The registration link of a user expired. How do I send a new one?
- How do I create roles in Maxem Energy Cloud?
- How do I update roles and permissions in Maxem Energy Cloud?
- How do I propagate roles and permissions in Maxem Energy Cloud?
- How do I assign roles and permissions to a user in Maxem Energy Cloud?
- How do I delete roles and permissions in Maxem Energy Cloud?
Charging stations
- How to view the status of the current charging transaction?
- How to perform a soft reset of a charging station?
- How do I set up an alias to be displayed for the charging station?
- How do I create an export of the transactions performed on within an organization?
- How to change the configuration of the charging station?
- What do the different OCPP statuses of a charging point mean?
- What are the different statuses of the charging station in Maxem Energy Cloud
- How to change the access mode of the charging station?
- How to interpret the Charge points overview table in Maxem Energy Cloud?
- What do the different Charge point statuses in Maxem Energy Cloud mean?
- Can I change the logo on my charging station?
- How do I set up Plug and Charge on my charging station?
- How do I receive e-mail error alerts for my charging station?
- How do I update a charging station?
- How to view the status of a charging station?
- How to view the availability of a charging station?
- How to perform a hard reset of a charging station?
- How to view the logs of a charging station?
- How to perform a cable unlock action of a charging station?
Charge passes
- How does a partner, add a public charging card as a 'roaming free' charging card for a customer?
- How do I add a public charging card as a 'whitelist' charging card?
- How does a partner, add a non-public charging card or tag as a 'whitelist' charging card for a customer?
- How does a partner add a 'split billing' customer?
- How do I set up which users are on the whitelist of the organization?
- How do I set up that cardholders can charge for free both at the office and at home?
- What format does Maxem use for charge passes import?
- I need a physical charge card. Can you provide it for me?
- How do I setup a charging card as a roaming card?
- A charging card is not accepted at this charging station
- When I look at the user's charging pass I see the status unverified. What does this mean?
- Can I see who is the owner of this charging pass is?
Billing
- How do I change my bankaccount details?
- What is the maximum kWh rate that a charge point owner can set for a public charge point?
- How does the roaming fee work?
- How do I change the kWh rate excluding VAT that is automatically reimbursed?
- How can I check if a transaction was a 'free' or paid transaction?
- I cannot change my bank account details. What could be the problem?
- What is the maximum kWh rate excluding VAT that is automatically reimbursed?
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Troubleshooting
- My charging session shows a wrong or negative value — how is that possible?
- There seems to be a problem with a transaction. How do I check this?
- Why doesn't the charging station recognize the charging card or register transactions?
- How to reactivate a charging station that was temporarily deactivated?
- How to temporarily deactivate a charging station?
- How to deactivate a connector (temporarily)?
- How do I reactivate a connector that has been temporarily taken out of service?
- How to remotely unlock a stuck charging cable for a charging station?
- How to find the logs of a charging station to investigate a malfunction remotely?
- The charging station does not start charging or is in error mode
- A charging station lost its internet connection