Maxem Energy Cloud
Find everything you need to manage your energy system with Maxem Energy Cloud
Getting started
- What is the Maxem Energy Cloud?
- How is the Maxem Energy Cloud built up?
- How do I add and/or manage an organization in Maxem Energy Cloud?
- How do I add and/or manage a location in Maxem Energy Cloud?
- How do I add and/or manage charging stations in Maxem Energy Cloud?
- How do I add and/or manage users in Maxem Energy Cloud?
Roles and Permissions
- What roles and permissions are there in Maxem Energy Cloud?
- How do I create roles in Maxem Energy Cloud?
- How do I update roles and permissions in Maxem Energy Cloud?
- How do I propagate roles and permissions in Maxem Energy Cloud?
- How do I assign roles and permissions to a user in Maxem Energy Cloud?
- How do I delete roles and permissions in Maxem Energy Cloud?
Charging stations
- How to view the status of the current charging transaction?
- How to change the access mode of a charging station?
- How to perform a soft reset of a charging station?
- The charging station does not start charging or is in error mode
- What is the maximum kWh rate that a charge point owner can set for a public charge point?
- What is Maxem’s policy regarding firmware updates of charge points after commissioning?
- How do I set up an alias to be displayed for the charging station?
- How do I create an export of the transactions performed on the charging station?
- How to change the configuration of the charging station?
- What do the different OCPP statuses of a charging point mean?
- What are the different statuses of the charging station in Maxem Energy Cloud
- How to change the access mode of the charging station?
- How to view the status of a charging station?
- How to view the availability of a charging station?
- How to perform a hard reset of a charging station?
- How to view the logs of a charging station?
- How to perform a cable unlock action of a charging station?
- How to change the configuration of a charging station?
Charge passes
- How does a partner, add a public charging card as a 'roaming free' charging card for a customer?
- How does a partner, add a public charging card as a 'whitelist' charging card for a customer?
- How does a partner, add a non-public charging card or tag as a 'whitelist' charging card for a customer?
- How can I see if a charging card is accepted by the charging station?
- How do I set up automatic reimbursement for kWh loaded with a public charging card for the charging station owner?
- How do I set up automatic reimbursement for kWh loaded with a public charging card to the private account of the charging station owner, while the subscription is paid by the company (split billing)?
- How do I set up which users are on the whitelist of the organization?
- How do I set up that cardholders can charge for free both at the office and at home?
Billing
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Troubleshooting
- How to find the logs of a charging station to investigate a malfunction remotely?
- How to remotely unlock a stuck charging cable for a charging station?
- How to temporarily deactivate a charging station?
- How to deactivate a connector (temporarily)?
- How do I reactivate a connector that has been temporarily taken out of service?
- How to remotely stop an ongoing transaction?
- How to reactivate a charging station that was temporarily deactivated?
- Why doesn't the charging station recognize the charging card or register transactions?