--- title: How do I add and/or manage user accounts in Maxem Energy Cloud? description: locations maxem energy cloud --- [Skip to content](https://support.maxem.io/how-do-i-add-and/or-manage-a-location-in-maxem-energy-cloud-0-0#main-content) - [English](https://support.maxem.io/how-do-i-add-and/or-manage-a-location-in-maxem-energy-cloud-0-0) - [Nederlands](https://support.maxem.io/nl/hoe-voeg-ik-gebruikers-toe-en/of-beheer-ik-gebruikers-in-maxem-energy-cloud) English Show submenu for translations [![Logo-white](https://support.maxem.io/hs-fs/hubfs/Logo-white.png?width=230&height=37&name=Logo-white.png)](https://maxem.energy/) - Create support ticket Show submenu for Create support ticket - [Sales request](https://share-eu1.hsforms.com/2FZyysmEyRAKSZ2IKnHrf0Q2dyw99) - [Technical support](https://share-eu1.hsforms.com/26WB8z3cYTPWv02MIx6nr7w2dyw99) - [Finance support](https://share-eu1.hsforms.com/2mMsLOqRLQl2l8S6q3ZbgDA2dyw99) - [Report a bug](https://share-eu1.hsforms.com/220XTdV4ZQ726tz1CtoOw7A2dyw99) - [Feature request](https://share-eu1.hsforms.com/2g75JWLunRbqueEKBytvYvg2dyw99) Open main navigation Close main navigation - Create support ticket Show submenu for Create support ticket - [Sales request](https://share-eu1.hsforms.com/2FZyysmEyRAKSZ2IKnHrf0Q2dyw99) - [Technical support](https://share-eu1.hsforms.com/26WB8z3cYTPWv02MIx6nr7w2dyw99) - [Finance support](https://share-eu1.hsforms.com/2mMsLOqRLQl2l8S6q3ZbgDA2dyw99) - [Report a bug](https://share-eu1.hsforms.com/220XTdV4ZQ726tz1CtoOw7A2dyw99) - [Feature request](https://share-eu1.hsforms.com/2g75JWLunRbqueEKBytvYvg2dyw99) - - [English](https://support.maxem.io/how-do-i-add-and/or-manage-a-location-in-maxem-energy-cloud-0-0) - [Nederlands](https://support.maxem.io/nl/hoe-voeg-ik-gebruikers-toe-en/of-beheer-ik-gebruikers-in-maxem-energy-cloud) English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Maxem Knowledge Base](https://support.maxem.io/?hsLang=en) 2. [Maxem Energy Cloud](https://support.maxem.io/maxem-energy-cloud?hsLang=en) 3. [Getting started](https://support.maxem.io/maxem-energy-cloud?hsLang=en#getting-started) March 13, 2026 # How do I add and/or manage user accounts in Maxem Energy Cloud? To add a charging station you first need the create an organization and location for your client. To learn how to add an organization go to the ‘[Managing organizations](https://support.maxem.io/how-do-i-add-and/or-manage-a-location-in-maxem-energy-cloud-0-0)’ section. To create a user account you need to have an admin account. Users must be added to the correct organization. If the login allows access to multiple organizations, make sure the correct organization is selected **before** adding the user. Note: Do you not have a partner admin account and you want to add only one private customer as a user? Then follow this article: [How do I make a backoffice account for my charging station at home as a private customer?](https://support.maxem.io/how-do-i-make-a-backoffice-account-for-my-charging-station-at-home-as-a-private-customer?hsLang=en) ### **Required steps:** 1. If you want to create a user in your main organization then go to step 3. If you want to create it in a sub-organization then go to step 2. 2. In the left-hand menu, go to **“Organizations”** and select the correct suborganization by clicking on its tile. This ensures you are now within the right organization. 3. In the left-hand menu, select **“Users.”** 4. Add a user to the organization by clicking **“+ Add User”** and filling in or selecting the following fields: - **First name** - **Last name** - **Contact email address** - **Role** (select one): - **Administrator**: login with full permissions - **Technical contact**: login, but without full permissions - **Cardholder**: no login 5. By following these steps, the user will be automatically invited through an e-mail including a link to create a password for their account. They are required to do this within 48 hours. Users with the role of a cardholder do not receive an e-mail. - [Start using Maxem](https://support.maxem.io/start-using-maxem?hsLang=en#main-content) - [Contact Maxem Sales](https://support.maxem.io/start-using-maxem?hsLang=en#contact-maxem-sales) - [Onboarding](https://support.maxem.io/start-using-maxem?hsLang=en#onboarding) - [Products & Services](https://support.maxem.io/products-services?hsLang=en#main-content) - [Charge Point Management System (CPMS)](https://support.maxem.io/products-services?hsLang=en#charge-point-management-system-cpms) - [Energy Management System (EMS)](https://support.maxem.io/products-services?hsLang=en#energy-management-system-ems) - [Maxem Energy Controller](https://support.maxem.io/products-services?hsLang=en#maxem-energy-controller) - [4G SIM cards](https://support.maxem.io/products-services?hsLang=en#4g-sim-cards) - [Maxem Energy Cloud](https://support.maxem.io/maxem-energy-cloud?hsLang=en#main-content) - [Getting started](https://support.maxem.io/maxem-energy-cloud?hsLang=en#getting-started) - [User accounts, Roles and Permissions](https://support.maxem.io/maxem-energy-cloud?hsLang=en#user-accounts-roles-and-permissions) - [Charging stations](https://support.maxem.io/maxem-energy-cloud?hsLang=en#charging-stations) - [Charge passes](https://support.maxem.io/maxem-energy-cloud?hsLang=en#charge-passes) - [Billing](https://support.maxem.io/maxem-energy-cloud?hsLang=en#billing) - [Search](https://support.maxem.io/maxem-energy-cloud?hsLang=en#search) - [Troubleshooting](https://support.maxem.io/maxem-energy-cloud?hsLang=en#troubleshooting) - [Static Load Balancing](https://support.maxem.io/maxem-energy-cloud?hsLang=en#static-load-balancing) - [Integrated Hardware](https://support.maxem.io/integrated-hardware?hsLang=en#main-content) - [Chargers](https://support.maxem.io/integrated-hardware?hsLang=en#chargers) - [kWh Meters](https://support.maxem.io/integrated-hardware?hsLang=en#kwh-meters) - [Battery Energy Storage System (BESS)](https://support.maxem.io/integrated-hardware?hsLang=en#battery-energy-storage-system-bess) - [PV Inverters](https://support.maxem.io/integrated-hardware?hsLang=en#pv-inverters) - [Subscriptions, invoices and payments](https://support.maxem.io/subscriptions-invoices-and-payments?hsLang=en) - [Support](https://support.maxem.io/support?hsLang=en#main-content) - [Technical support](https://support.maxem.io/support?hsLang=en#technical-support) - [Finance support](https://support.maxem.io/support?hsLang=en#finance-support) - [Release notes](https://support.maxem.io/support?hsLang=en#release-notes) - [Maxem News & Updates](https://support.maxem.io/support?hsLang=en#maxem-news-updates) [![](https://support.maxem.io/hs-fs/hubfs/Logo-Hi-res-Maxem.png?width=544&height=102&name=Logo-Hi-res-Maxem.png)](http://maxem.energy) Kabelweg 57, 1014 BA, Amsterdam, NL [mailto:support@maxem.energy](mailto:support@maxem.energy) Copyright © 2025, Maxem