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How do I add and/or manage users in Maxem Energy Cloud?

To add a charging station you first need the create an organization and location for your client. To learn how to add an organization go to the ‘Managing organizations’ section.

Users must be added to the correct organization. If the login allows access to multiple organizations, make sure the correct organization is selected before adding the user.

Required steps:

  1. In the left-hand menu, go to “Organizations” and select the correct organization by clicking on its tile. This ensures you are now within the right organization.

  2. In the left-hand menu, select “Users.”

  3. Add a user to the organization by clicking “+ Add User” and filling in or selecting the following fields:

    • First name

    • Last name

    • Contact email address

    • Role (select one):

      • Administrator: login with full permissions

      • Technical contact: login, but without full permissions

      • Cardholder: no login

  4. Invite the user to activate their Energy Cloud account via an email sent from noreply@maxem.energy, which includes a link. This only applies when the user is added as an Administrator.

    Note: The link expires after 48 hours. If expired, it must be resent.

By following these steps, the user will be automatically invited as an Administrator to view and manage their own organization(s), location(s), and charging station(s).