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How do I add and/or manage users in Maxem Energy Cloud?

To add a charging station you first need the create an organization and location for your client. To learn how to add an organization go to the ‘Managing organizations’ section.

To create a user account you need to have an admin account. If you don't have that yet, please contact our sales department. Users must be added to the correct organization. If the login allows access to multiple organizations, make sure the correct organization is selected before adding the user.

Note: Do you not have a partner admin account and you want to add only one private customer as a user? Then follow this article: How do I make a backoffice account for my charging station at home as a private customer?

Required steps:

  1. If you want to create a user in your main organization then go to step 3. If you want to create it in a sub-organization then go to step 2. 

  2. In the left-hand menu, go to “Organizations” and select the correct suborganization by clicking on its tile. This ensures you are now within the right organization. 

  3. In the left-hand menu, select “Users.”

  4. Add a user to the organization by clicking “+ Add User” and filling in or selecting the following fields:

    • First name

    • Last name

    • Contact email address

    • Role (select one):

      • Administrator: login with full permissions

      • Technical contact: login, but without full permissions

      • Cardholder: no login


     

  5. By following these steps, the user will be automatically invited through an e-mail including a link to create a password for their account. Users with the role of a cardholder do not receive an e-mail.