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How do I set up automatic reimbursement for kWh loaded with a public charging card for the charging station owner?

Automatic reimbursement for public charging cards is set up through the access mode of both the location and the charging station. Note that in order for public charging cards to be automatically reimbursed, these cards should not be added under the organization in the Energy Cloud. In other words, these public charging cards should not be added to the Energy Cloud.

Steps:

  1. In the left menu, select ‘Organizations’, and click on the tile of the correct organization for which automatic reimbursement needs to be set. This will drill you into that organization.

  2. In the left menu, select ‘Organization Settings’ to view the settings of the organization.

  3. Select ‘Rates’ to check the kWh reimbursement (excluding VAT) (and optionally a transaction reimbursement excluding VAT) for the customer. This is paid out by Maxem at the end of the month, with a delay of two months after the transaction is executed. For example, transactions in January are reimbursed at the end of March, etc.

    If the rate is incorrect, you can request the desired rate by clicking the pencil icon next to the organization settings menu to submit an adjustment request to Maxem.

  4. In the left menu, select ‘Locations’ to view the location settings by clicking on the tile of the location. This will drill you into the location within the organization.

  5. Select ‘Access Mode’ and choose, by clicking the pencil icon next to the location settings menu, one of the two options for automatic reimbursement:

    • ‘Set this location to public charging’ (roaming) or

    • ‘Set this location to public charging. Allow certain users to charge for free’ (roaming & whitelisting).

  6. In the left menu, select ‘Assets’ and click on the charging station(s) to verify whether the access mode of the charging station is inherited from the location:

    • If this is the case, the transactions for public charging cards that are not added to the platform will be automatically reimbursed.

    • If this is not the case, adjust the access mode of the charging station by clicking the pencil icon next to the charging station settings menu so that the access mode of the charging station is inherited from the location.