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How do I change the kWh rate excluding VAT that is automatically reimbursed?

Maxem reimburses transactions made with a public charging card at the end of the month, with a delay of two months after the transaction was completed. For example, transactions made in January will be reimbursed by us at the end of March, and so on. If the customer wants to change the existing rate, a request for modification must be submitted via the Energy Cloud, as only Maxem can actually modify the rate. This request can be submitted by either the partner or the customer.

Required steps:

  1. Select 'Organizations' from the left menu, and then choose the correct organization for which the kWh rate needs to be changed by clicking on the tile of that organization. This will take you into that organization.

  2. Select 'Organization settings' from the left menu to open the settings for the organization.

  3. Select 'Rates' to open the rate settings for the organization.

  4. Click the pencil icon next to the organization settings menu to edit the rate fields (this will change the field colors from grey to white).

  5. Enter the desired kWh rate excluding VAT for AC charging in the case of an AC charging station and subscription, and for DC charging in the case of a DC charging station and subscription. Then click the floppy disk icon next to the organization settings menu. The adjustment request will be saved and sent.

Maxem will receive a notification that an adjustment request has been submitted and will verify whether the desired kWh rate excluding VAT can be reimbursed.

Maxem:

  • Will process the adjustment request if the desired kWh rate excluding VAT, when increased by both the partner's kWh rate and Maxem's standard kWh rate of €0.03 excluding VAT, does not exceed €0.79 excluding VAT.

  • Will contact the submitter of the adjustment request if the desired kWh rate excluding VAT, when increased by both the partner's kWh rate and Maxem's standard kWh rate of €0.03 excluding VAT, exceeds €0.79 excluding VAT.

Note: A service ticket in response to the adjustment request will be sent, confirming that the desired rate change has been implemented. This change will then be visible in the platform and will apply to all subsequent transactions for automatic settlement.