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How do I change the kWh tariff excluding VAT that is automatically reimbursed?

Maxem reimburses transactions made with a public charging card at the end of the next month after the transaction was completed. For example, transactions made in January will be reimbursed by us at the end of February, and so on. If the customer wants to change the existing rate, a request for modification must be submitted via the Energy Cloud, as only Maxem can actually modify the rate. This request can be submitted by either the partner or the customer.

Required steps:

  1. Navigate to the organization settings:
    1. For your own organization: Click "My organization" in the bottom left corner.
    2. For a sub-organization: Click "Organizations" on the left and click the tile of the desired sub-organization. Then click "Organization settings" on the left.

  1. Select 'Tariffs' to open the rate settings for the organization. You wil see the message 'To modify your tariffs you'll need to make a request'. To make the request follow the next steps. 

  2. Click the pencil icon next to the organization settings menu to edit the rate fields (this will change the field colors from grey to white).

  3. Enter the desired kWh rate excluding VAT for AC charging in the case of an AC charging station and subscription, and for DC charging in the case of a DC charging station and subscription. Then click the floppy disk icon next to the organization settings menu. The adjustment request will be saved and sent.

Maxem will receive a notification that an adjustment request has been submitted and will verify whether the desired kWh rate excluding VAT can be reimbursed.

Note: If you want to set a combination rate, only certain combinations are possible. Check this page to see if your combination is possible: Link

Maxem:

  • Will process the adjustment request if the desired kWh rate excluding VAT, when increased by both the partner's kWh rate and Maxem's standard kWh rate of €0.03 excluding VAT, does not exceed €0.79 excluding VAT.

  • Will contact the submitter of the adjustment request if the desired kWh rate excluding VAT, when increased by both the partner's kWh rate and Maxem's standard kWh rate of €0.03 excluding VAT, exceeds €0.79 excluding VAT.

Note: A service ticket in response to the adjustment request will be sent, confirming that the desired rate change has been implemented. This change will then be visible in the platform and will apply to all subsequent transactions for automatic settlement.

FAQ

I want to change the tariff for a single location or charging station

It is possible to configure tariffs at the organization, location, and charging station (asset) level.

  1. Navigate to the desired location or charging station.
  2. Open the settings and go to the Tariffs tab.
  3. Click the pencil icon next to the tariff.
  4. Select "No, I will choose different settings".
  5. Enter the desired tariff and save your changes.

Once you set a custom tariff, the tariff will no longer be inherited from the parent level.

 

I changed my tariff, but the tariff does not seem correct

First, check at which level the tariff was changed.

Tariffs can be configured at the organization, location, and charging station level. Settings configured at a lower level always take precedence over settings configured at a higher level.

Example

  • Organization: €0.40 per kWh
  • Location: €0.45 per kWh
  • Charging station: €0.50 per kWh

In this example, the charging station tariff of €0.50 per kWh will be applied.

If you changed the tariff at the organization level, but a custom tariff is configured at the location or charging station level, the organization-level tariff will not be applied.

Therefore, always check whether a different tariff has been configured at a lower level.

 

I want to use the tariff from the parent location or organization again

If a custom tariff has been configured for a location or charging station, you can remove the override and return to using the tariff inherited from the parent level.

  1. Navigate to the location or charging station.
  2. Open the Tariffs tab.
  3. Click the pencil icon next to the tariff.
  4. Select "Yes, use my organization/location settings" 
  5. Save your changes.

The custom tariff configured at this level will be removed, and the tariff from the parent location or organization will be applied again.

 

I see the message "To modify your tariffs you'll need to make a request" Why is that?



You can still follow the steps above to request a tariff change. This message doesn't mean you can't request changes. It means there may be a delay between requesting and processing the tariff change. You'll receive an email once your tariff change has been processed.

I cannot enter a tariff. Why is that?
For safety, you must first click on the pencil icon to edit the fields. You can then save it by clicking on the floppy disk icon. The change will be forwarded to us and your request will be processed within a working day. You will receive an email when this is done.

I do not see a pencil icon for changing the tariff and the charging station is managed by my employer. How do I change the rate?
If you are an employee, please contact your employer to change the tariff.