--- title: How do I create roles in Maxem Energy Cloud? description: roles and permissions --- [Skip to content](https://support.maxem.io/what-roles-and-permission-are-there-in-maxem-energy-cloud-0#main-content) - [English](https://support.maxem.io/what-roles-and-permission-are-there-in-maxem-energy-cloud-0) - [Nederlands](https://support.maxem.io/nl/hoe-maak-ik-rollen-aan-in-maxem-energy-cloud) English Show submenu for translations [![Logo-white](https://support.maxem.io/hs-fs/hubfs/Logo-white.png?width=230&height=37&name=Logo-white.png)](https://maxem.energy/) - Create support ticket Show submenu for Create support ticket - [Sales request](https://share-eu1.hsforms.com/2FZyysmEyRAKSZ2IKnHrf0Q2dyw99) - [Technical support](https://share-eu1.hsforms.com/26WB8z3cYTPWv02MIx6nr7w2dyw99) - [Finance support](https://share-eu1.hsforms.com/2mMsLOqRLQl2l8S6q3ZbgDA2dyw99) - [Report a bug](https://share-eu1.hsforms.com/220XTdV4ZQ726tz1CtoOw7A2dyw99) - [Feature request](https://share-eu1.hsforms.com/2g75JWLunRbqueEKBytvYvg2dyw99) Open main navigation Close main navigation - Create support ticket Show submenu for Create support ticket - [Sales request](https://share-eu1.hsforms.com/2FZyysmEyRAKSZ2IKnHrf0Q2dyw99) - [Technical support](https://share-eu1.hsforms.com/26WB8z3cYTPWv02MIx6nr7w2dyw99) - [Finance support](https://share-eu1.hsforms.com/2mMsLOqRLQl2l8S6q3ZbgDA2dyw99) - [Report a bug](https://share-eu1.hsforms.com/220XTdV4ZQ726tz1CtoOw7A2dyw99) - [Feature request](https://share-eu1.hsforms.com/2g75JWLunRbqueEKBytvYvg2dyw99) - - [English](https://support.maxem.io/what-roles-and-permission-are-there-in-maxem-energy-cloud-0) - [Nederlands](https://support.maxem.io/nl/hoe-maak-ik-rollen-aan-in-maxem-energy-cloud) English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Maxem Knowledge Base](https://support.maxem.io/?hsLang=en) 2. [Maxem Energy Cloud](https://support.maxem.io/maxem-energy-cloud?hsLang=en) 3. [User accounts, Roles and Permissions](https://support.maxem.io/maxem-energy-cloud?hsLang=en#user-accounts-roles-and-permissions) May 22, 2026 # How do I create roles in Maxem Energy Cloud? ## A role is created of a set of details, permissions and the users that are assigned to it To be able to manage roles the user should have the ‘**Administrator’** role. Without this role the user won’t be able to see the roles (unless they have the permission to update user roles), update or delete roles.  ### Adding new roles ![13bd2f56-6930-40f9-aee3-95955211a3d5](https://support.maxem.io/hs-fs/hubfs/13bd2f56-6930-40f9-aee3-95955211a3d5.gif?width=670&height=387&name=13bd2f56-6930-40f9-aee3-95955211a3d5.gif) 1. To create a role you have to navigate to the ‘roles’ screen. At the top left of this screen you’ll find an ‘+ Add role’ button. To start creating a new role you press this button. This will take you to the 'Add new role' overlay where you can fill in the details and allowed permissions for the new role. 2. In the next step you fill in for which organization this role is created (by default it is created for the current organization), what the name of the role is, what the short description is for the role and if the role should be propagated to all sub organizations. Note that when propagating a role it can only be made unavailable when no users from sub organizations have the role. The minimum that needs to be filled in here is the organization and the name for the role. After you’ve filled in the details you can press the ‘Next step \>’ button. 3. In the third step you fill in which permissions the new role will have. By default some of the permissions are checked and disabled these are the read permissions for organization, location, asset, user and pass. These permissions currently don’t affect anything in our system but are mainly shown to  let the user know which things are accessible by default with a role. 4. The following permissions can be edited: **Organization permissions** When granting access to organizations, users with this role can view or modify organizations. **Location permissions** When granting access to locations, users with this role can view or modify locations. **Asset permissions** When granting access to assets, users with this role can view or modify assets. **User permissions** When granting access to users, users with this role can view or modify users. **Pass permissions** When granting access to passes, users with this role can view or modify passes. **Transaction permissions** When granting access to transactions, users with this role can view or modify transactions. **Invoice permissions** When granting access to invoices, users with this role can view or modify invoices. **Subscription permissions** When access to subscriptions is granted, users with this role can view or modify subscriptions. 5. After you’ve selected the desired permissions you can press the ‘+ Add role’ button at the bottom of the screen. 6. After this you should be back on the roles screen and get a green success pop-up to let you know that the new role has been created. This pop-up contains a link to the new role that, once clicked, opens the respective modal for the newly created role. If something went wrong for whatever reason you’ll stay on the third step of the 'Add new role' overlay and see a red error pop-up.   - [Start using Maxem](https://support.maxem.io/start-using-maxem?hsLang=en#main-content) - [Contact Maxem Sales](https://support.maxem.io/start-using-maxem?hsLang=en#contact-maxem-sales) - [Onboarding](https://support.maxem.io/start-using-maxem?hsLang=en#onboarding) - [Products & Services](https://support.maxem.io/products-services?hsLang=en#main-content) - [Charge Point Management System (CPMS)](https://support.maxem.io/products-services?hsLang=en#charge-point-management-system-cpms) - [Energy Management System (EMS)](https://support.maxem.io/products-services?hsLang=en#energy-management-system-ems) - [Maxem Energy Controller](https://support.maxem.io/products-services?hsLang=en#maxem-energy-controller) - [4G SIM cards](https://support.maxem.io/products-services?hsLang=en#4g-sim-cards) - [Maxem Energy Cloud](https://support.maxem.io/maxem-energy-cloud?hsLang=en#main-content) - [Getting started](https://support.maxem.io/maxem-energy-cloud?hsLang=en#getting-started) - [User accounts, Roles and Permissions](https://support.maxem.io/maxem-energy-cloud?hsLang=en#user-accounts-roles-and-permissions) - [Charging stations](https://support.maxem.io/maxem-energy-cloud?hsLang=en#charging-stations) - [Charge passes](https://support.maxem.io/maxem-energy-cloud?hsLang=en#charge-passes) - [Billing](https://support.maxem.io/maxem-energy-cloud?hsLang=en#billing) - [Search](https://support.maxem.io/maxem-energy-cloud?hsLang=en#search) - [Troubleshooting](https://support.maxem.io/maxem-energy-cloud?hsLang=en#troubleshooting) - [Static Load Balancing](https://support.maxem.io/maxem-energy-cloud?hsLang=en#static-load-balancing) - [Integrated Hardware](https://support.maxem.io/integrated-hardware?hsLang=en#main-content) - [Chargers](https://support.maxem.io/integrated-hardware?hsLang=en#chargers) - [kWh Meters](https://support.maxem.io/integrated-hardware?hsLang=en#kwh-meters) - [Battery Energy Storage System (BESS)](https://support.maxem.io/integrated-hardware?hsLang=en#battery-energy-storage-system-bess) - [PV Inverters](https://support.maxem.io/integrated-hardware?hsLang=en#pv-inverters) - [Subscriptions, invoices and payments](https://support.maxem.io/subscriptions-invoices-and-payments?hsLang=en) - [Support](https://support.maxem.io/support?hsLang=en#main-content) - [Technical support](https://support.maxem.io/support?hsLang=en#technical-support) - [Finance support](https://support.maxem.io/support?hsLang=en#finance-support) - [Release notes](https://support.maxem.io/support?hsLang=en#release-notes) - [Maxem News & Updates](https://support.maxem.io/support?hsLang=en#maxem-news-updates) [![](https://support.maxem.io/hs-fs/hubfs/Logo-Hi-res-Maxem.png?width=544&height=102&name=Logo-Hi-res-Maxem.png)](http://maxem.energy) Kabelweg 57, 1014 BA, Amsterdam, NL [mailto:support@maxem.energy](mailto:support@maxem.energy) Copyright © 2025, Maxem