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I have the error 'Transaction does not fullfill minimum eViolin requirements'. What does this mean?

This error message can occur under the transactions tab of a charging station.

This message means that the transaction may not meet one of the following eViolin restrictions:

  • The registered charging session volume is at least 0 kWh and no more than 350 kWh (this may be higher for truck charging).
  • The charging session duration must be longer than 2 minutes OR the volume must be higher than 0.2 kWh.
  • The card was scanned incorrectly or presented twice within a few seconds. This will not affect future transactions or the proper functioning of the charging station.
  • The charging station doesn't have an RFID reader, but it still tries to charge using roaming. To resolve this, you can set the access mode in the location settings to "Open this location to everyone, with any card." This disables roaming, allowing everyone to charge for free.
  • Data is missing or was not processed correctly during a charging session.

Want to investigate further? Check the charging station's logs:

  • Check the Status Notifications to see if "SuspendedEVSE" or "SuspendedEV" appears first:
    • "SuspendedEV": This is likely a problem with the vehicle—contact the manufacturer or dealer.
    • "SuspendedEVSE": Then it's probably the charging station—contact your charging station supplier and share your findings.
  • Check whether the StartTransaction and StopTransaction are following each other up very close together for shorter than 2 minutes.