How do I set up Plug and Charge on my charging station?

Plug & Charge is usually enabled through the manufacturer's installation or management software (and not directly through Maxem). For example with Alfen you can configure this via the charging station's web interface or the Alfen installation tool. Check there whether 'Plug & Charge' or "AutoStart" (depending on the firmware/name) can be activated. If you do not have access to these tools, ask your installer for help.

Frequently Asked Questions
I can charge, but the charging session is not being registered. Why is that?

Go to assets and click on your charging station. Do you see under 'activity' that the card is being registered? If so, your card is on the whitelist or the access mode is set to 'open'. Do you not see your charging card under 'activity'? Then it is possible that your charging station is set to Plug & Charge.

My charging station is declining transactions and I don't see a chargepass being registered.  Why is that?
If you configured the charging station to be Plug and Charge and there is no valid chargecard ID registered the charging station cannot start roaming transactions. There are four options you can do:

- Register a valid chargepass ID in the charging station which is an existing roaming pass
- Register a chargepass ID and make it whitelist
- Put the access mode on 'Open' so all sessions are free
- Remove Plug and Charge from the charging station configuration.