--- title: As an installer or partner, I want to configure charging stations for the Maxem Energy Cloud backoffice. How does this work? description: To add charging stations to the Maxem Energy Cloud, you must be a partner with an account. If you don't have an account yet, please contact our sales department via a sales ticket. --- [Skip to content](https://support.maxem.io/as-an-installer-or-partner-i-want-to-configure-charging-stations-for-the-maxem-energy-cloud-backoffice.-how-does-this-work#main-content) - [English](https://support.maxem.io/as-an-installer-or-partner-i-want-to-configure-charging-stations-for-the-maxem-energy-cloud-backoffice.-how-does-this-work) - [Nederlands](https://support.maxem.io/nl/ik-wil-als-installateur-of-partner-laadpalen-instellen-voor-de-maxem-energy-cloud-backoffice.-hoe-werkt-dit) English Show submenu for translations [![Logo-white](https://support.maxem.io/hs-fs/hubfs/Logo-white.png?width=230&height=37&name=Logo-white.png)](https://maxem.energy/) - Create support ticket Show submenu for Create support ticket - [Sales request](https://share-eu1.hsforms.com/2FZyysmEyRAKSZ2IKnHrf0Q2dyw99) - [Technical support](https://share-eu1.hsforms.com/26WB8z3cYTPWv02MIx6nr7w2dyw99) - [Finance support](https://share-eu1.hsforms.com/2mMsLOqRLQl2l8S6q3ZbgDA2dyw99) - [Report a bug](https://share-eu1.hsforms.com/220XTdV4ZQ726tz1CtoOw7A2dyw99) - [Feature request](https://share-eu1.hsforms.com/2g75JWLunRbqueEKBytvYvg2dyw99) Open main navigation Close main navigation - Create support ticket Show submenu for Create support ticket - [Sales request](https://share-eu1.hsforms.com/2FZyysmEyRAKSZ2IKnHrf0Q2dyw99) - [Technical support](https://share-eu1.hsforms.com/26WB8z3cYTPWv02MIx6nr7w2dyw99) - [Finance support](https://share-eu1.hsforms.com/2mMsLOqRLQl2l8S6q3ZbgDA2dyw99) - [Report a bug](https://share-eu1.hsforms.com/220XTdV4ZQ726tz1CtoOw7A2dyw99) - [Feature request](https://share-eu1.hsforms.com/2g75JWLunRbqueEKBytvYvg2dyw99) - - [English](https://support.maxem.io/as-an-installer-or-partner-i-want-to-configure-charging-stations-for-the-maxem-energy-cloud-backoffice.-how-does-this-work) - [Nederlands](https://support.maxem.io/nl/ik-wil-als-installateur-of-partner-laadpalen-instellen-voor-de-maxem-energy-cloud-backoffice.-hoe-werkt-dit) English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Maxem Knowledge Base](https://support.maxem.io/?hsLang=en) 2. [Maxem Energy Cloud](https://support.maxem.io/maxem-energy-cloud?hsLang=en) 3. [Getting started](https://support.maxem.io/maxem-energy-cloud?hsLang=en#getting-started) August 17, 2026 # As an installer or partner, I want to configure charging stations for the Maxem Energy Cloud backoffice. How does this work? **Requirements:** - **Charging station is compatible with the Maxem Energy Cloud platform. (Compatible charging stations: [link](https://support.maxem.io/what-modbus-kwh-meters-is-maxem-compatible-with-0?hsLang=en))** - **Charging station installation software from the manufacturer.** The process works as follows: 1. Stop all pending transactions for the charging station and disconnect the charging cable(s) so that all sockets have the "available" status. 2. Log in to the charging station(s) using the manufacturer's installation software: Adjust the current backoffice endpoint connection. This can be done via the backoffice preset (these are pre-configured backoffice connections for the platforms the manufacturer supports by default). Change this to "Maxem" or "Maxem (Open)." If these two presets are not available, proceed to the next step. 3. Check whether the backoffice OCPP URL has been changed to "wss://socket.maxem.energy" (Without quotation marks. This corresponds to the backoffice preset "Maxem"). If the charging station does not come online with this URL then try to change it to "ws://socket.maxem.energy" (which corresponds to the backoffice preset "Maxem (Open)"). 4. Check the connection method for the charging station by checking whether the charging station requires a wired connection or a SIM card (GPRS), and select the appropriate connection method. 5. If communicating via a Maxem SIM card, the APN setting should be changed to "olivia" (without quotation marks). For  wired connection, the APN does not need to be entered. 6. Save the settings. 7. Finish by rebooting the charging station. The charging station should then start up with the new settings and successfully connect to the Maxem Energy Cloud. 8. Write down the exact chargepoint ID. This is for adding the charging station in the platform hereafter. Check if you did not swap any 0's and O's. The ID is also case-sensitive. Be aware that the chargepoint ID (eg. TEU\_xxx) can be different from the chargepoint serial (eg. ACExxx). 9. Repeat these steps for all charging stations. You can then add the charging station(s) to your or your customer's account and organization in the Maxem Energy Cloud. If you don't know how to do this, follow this article: [How do I add and/or manage charging stations in Maxem Energy Cloud?](https://support.maxem.io/how-do-i-add-and/or-manage-a-location-in-maxem-energy-cloud-0?hsLang=en) To add charging stations to the Maxem Energy Cloud, you must be a partner with an account or your client has a B2B account. If you don't have a partner- or B2B account yet, please contact our sales department via a sales ticket. Private customers can create an account themselves after the charging station is configured: [Link](https://support.maxem.io/how-do-i-make-a-backoffice-account-for-my-charging-station-at-home-as-a-private-customer?hsLang=en)     - [Start using Maxem](https://support.maxem.io/start-using-maxem?hsLang=en#main-content) - [Contact Maxem Sales](https://support.maxem.io/start-using-maxem?hsLang=en#contact-maxem-sales) - [Onboarding](https://support.maxem.io/start-using-maxem?hsLang=en#onboarding) - [Products & Services](https://support.maxem.io/products-services?hsLang=en#main-content) - [Charge Point Management System (CPMS)](https://support.maxem.io/products-services?hsLang=en#charge-point-management-system-cpms) - [Energy Management System (EMS)](https://support.maxem.io/products-services?hsLang=en#energy-management-system-ems) - [Maxem Energy Controller](https://support.maxem.io/products-services?hsLang=en#maxem-energy-controller) - [4G SIM cards](https://support.maxem.io/products-services?hsLang=en#4g-sim-cards) - [Maxem Energy Cloud](https://support.maxem.io/maxem-energy-cloud?hsLang=en#main-content) - [Getting started](https://support.maxem.io/maxem-energy-cloud?hsLang=en#getting-started) - [User accounts, Roles and Permissions](https://support.maxem.io/maxem-energy-cloud?hsLang=en#user-accounts-roles-and-permissions) - [Charging stations](https://support.maxem.io/maxem-energy-cloud?hsLang=en#charging-stations) - [Charge passes](https://support.maxem.io/maxem-energy-cloud?hsLang=en#charge-passes) - [Billing](https://support.maxem.io/maxem-energy-cloud?hsLang=en#billing) - [Search](https://support.maxem.io/maxem-energy-cloud?hsLang=en#search) - [Troubleshooting](https://support.maxem.io/maxem-energy-cloud?hsLang=en#troubleshooting) - [Static Load Balancing](https://support.maxem.io/maxem-energy-cloud?hsLang=en#static-load-balancing) - [Integrated Hardware](https://support.maxem.io/integrated-hardware?hsLang=en#main-content) - [Chargers](https://support.maxem.io/integrated-hardware?hsLang=en#chargers) - [kWh Meters](https://support.maxem.io/integrated-hardware?hsLang=en#kwh-meters) - [Battery Energy Storage System (BESS)](https://support.maxem.io/integrated-hardware?hsLang=en#battery-energy-storage-system-bess) - [PV Inverters](https://support.maxem.io/integrated-hardware?hsLang=en#pv-inverters) - [Subscriptions, invoices and payments](https://support.maxem.io/subscriptions-invoices-and-payments?hsLang=en) - [Support](https://support.maxem.io/support?hsLang=en#main-content) - [Technical support](https://support.maxem.io/support?hsLang=en#technical-support) - [Finance support](https://support.maxem.io/support?hsLang=en#finance-support) - [Release notes](https://support.maxem.io/support?hsLang=en#release-notes) - [Maxem News & Updates](https://support.maxem.io/support?hsLang=en#maxem-news-updates) [![](https://support.maxem.io/hs-fs/hubfs/Logo-Hi-res-Maxem.png?width=544&height=102&name=Logo-Hi-res-Maxem.png)](http://maxem.energy) Kabelweg 57, 1014 BA, Amsterdam, NL [mailto:support@maxem.energy](mailto:support@maxem.energy) Copyright © 2025, Maxem