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[Maxem Knowledge Base](https://support.maxem.io/) 2. [Support](https://support.maxem.io/support) # Support Contact our technical support or finance support. Also please take a look in our knowledge base articles by clicking on the subjects on the left. - [I have a question or problem. Who do I contact?](https://support.maxem.io/i-have-a-question-or-problem.-who-do-i-contact) - [ISO 27001 and ISO 9001 standards at Maxem](https://support.maxem.io/iso-27001-and-iso-9001-standards-at-maxem) - [FAQ](https://support.maxem.io/faq) ## Technical support - [How to contact Maxem Technical support?](https://support.maxem.io/how-to-contact-maxem-technical-support) - [What is the status of my support ticket?](https://support.maxem.io/what-is-the-status-of-my-support-ticket) - [How to request a new feature?](https://support.maxem.io/how-to-request-a-new-feature-) - [Where can I find uptime reports for Maxem Energy Cloud?](https://support.maxem.io/where-can-i-find-uptime-reports-for-maxem-energy-cloud) ## Finance support - [How to contact Maxem Finance?](https://support.maxem.io/how-to-contact-maxem-finance-) ## Release notes - [Release notes September 2026](https://support.maxem.io/release-notes-september-2026) - [Product Update & Release notes – December 2025](https://support.maxem.io/product-update-release-notes-december-2025) - [Product Update & Release notes - November 2025](https://support.maxem.io/product-update-release-notes) ## Maxem News & Updates - [Emissiereductie-eenheden in the Netherlands (ERE's)](https://support.maxem.io/emissiereductie-eenheden-in-the-netherlands-eres) - [Maxem Home is ending on March 1, 2027: what changes for your charging station?](https://support.maxem.io/maxem-home-is-ending-on-march-1-2027-what-changes-for-your-charging-station) - [A change of the billing moment of subscriptions](https://support.maxem.io/a-change-in-the-billing-moment-of-subscriptions) - [Start using Maxem](https://support.maxem.io/start-using-maxem#main-content) - [Contact Maxem Sales](https://support.maxem.io/start-using-maxem#contact-maxem-sales) - [Onboarding](https://support.maxem.io/start-using-maxem#onboarding) - [Products & Services](https://support.maxem.io/products-services#main-content) - [Charge Point Management System (CPMS)](https://support.maxem.io/products-services#charge-point-management-system-cpms) - [Energy Management System (EMS)](https://support.maxem.io/products-services#energy-management-system-ems) - [Maxem Energy Controller](https://support.maxem.io/products-services#maxem-energy-controller) - [4G SIM cards](https://support.maxem.io/products-services#4g-sim-cards) - [Maxem Energy Cloud](https://support.maxem.io/maxem-energy-cloud#main-content) - [Getting started](https://support.maxem.io/maxem-energy-cloud#getting-started) - [User accounts, Roles and Permissions](https://support.maxem.io/maxem-energy-cloud#user-accounts-roles-and-permissions) - [Charging stations](https://support.maxem.io/maxem-energy-cloud#charging-stations) - [Charge passes](https://support.maxem.io/maxem-energy-cloud#charge-passes) - [Billing](https://support.maxem.io/maxem-energy-cloud#billing) - [Search](https://support.maxem.io/maxem-energy-cloud#search) - [Troubleshooting](https://support.maxem.io/maxem-energy-cloud#troubleshooting) - [Static Load Balancing](https://support.maxem.io/maxem-energy-cloud#static-load-balancing) - [Integrated Hardware](https://support.maxem.io/integrated-hardware#main-content) - [Chargers](https://support.maxem.io/integrated-hardware#chargers) - [kWh Meters](https://support.maxem.io/integrated-hardware#kwh-meters) - [Battery Energy Storage System (BESS)](https://support.maxem.io/integrated-hardware#battery-energy-storage-system-bess) - [PV Inverters](https://support.maxem.io/integrated-hardware#pv-inverters) - [Subscriptions, invoices and payments](https://support.maxem.io/subscriptions-invoices-and-payments) - [Support](https://support.maxem.io/support#main-content) - [Technical support](https://support.maxem.io/support#technical-support) - [Finance support](https://support.maxem.io/support#finance-support) - [Release notes](https://support.maxem.io/support#release-notes) - [Maxem News & Updates](https://support.maxem.io/support#maxem-news-updates) [![](https://support.maxem.io/hs-fs/hubfs/Logo-Hi-res-Maxem.png?width=544&height=102&name=Logo-Hi-res-Maxem.png)](http://maxem.energy) Kabelweg 57, 1014 BA, Amsterdam, NL [mailto:support@maxem.energy](mailto:support@maxem.energy) Copyright © 2025, Maxem