--- title: I cannot change my bank account details. What could be the problem? description: In some cases it can happen that you edit your billing details but the system did not save the changes. Often this is caused by extra obligatory fields that need to be filled in. --- [Skip to content](https://support.maxem.io/i-cannot-change-my-bank-account-details.-what-could-be-the-problem#main-content) - [English](https://support.maxem.io/i-cannot-change-my-bank-account-details.-what-could-be-the-problem) - [Nederlands](https://support.maxem.io/nl/ik-kan-mijn-bankrekeninggegevens-niet-wijzigen.-wat-kan-het-probleem-zijn-) English Show submenu for translations [![Logo-white](https://support.maxem.io/hs-fs/hubfs/Logo-white.png?width=230&height=37&name=Logo-white.png)](https://maxem.energy/) - Create support ticket Show submenu for Create support ticket - [Sales request](https://share-eu1.hsforms.com/2FZyysmEyRAKSZ2IKnHrf0Q2dyw99) - [Technical support](https://share-eu1.hsforms.com/26WB8z3cYTPWv02MIx6nr7w2dyw99) - [Finance support](https://share-eu1.hsforms.com/2mMsLOqRLQl2l8S6q3ZbgDA2dyw99) - [Report a bug](https://share-eu1.hsforms.com/220XTdV4ZQ726tz1CtoOw7A2dyw99) - [Feature request](https://share-eu1.hsforms.com/2g75JWLunRbqueEKBytvYvg2dyw99) Open main navigation Close main navigation - Create support ticket Show submenu for Create support ticket - [Sales request](https://share-eu1.hsforms.com/2FZyysmEyRAKSZ2IKnHrf0Q2dyw99) - [Technical support](https://share-eu1.hsforms.com/26WB8z3cYTPWv02MIx6nr7w2dyw99) - [Finance support](https://share-eu1.hsforms.com/2mMsLOqRLQl2l8S6q3ZbgDA2dyw99) - [Report a bug](https://share-eu1.hsforms.com/220XTdV4ZQ726tz1CtoOw7A2dyw99) - [Feature request](https://share-eu1.hsforms.com/2g75JWLunRbqueEKBytvYvg2dyw99) - - [English](https://support.maxem.io/i-cannot-change-my-bank-account-details.-what-could-be-the-problem) - [Nederlands](https://support.maxem.io/nl/ik-kan-mijn-bankrekeninggegevens-niet-wijzigen.-wat-kan-het-probleem-zijn-) English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Maxem Knowledge Base](https://support.maxem.io/?hsLang=en) 2. [Maxem Energy Cloud](https://support.maxem.io/maxem-energy-cloud?hsLang=en) 3. [Billing](https://support.maxem.io/maxem-energy-cloud?hsLang=en#billing) October 14, 2026 # I cannot change my bank account details. What could be the problem? ## In some cases it can happen that you edit your billing details but the system did not save the changes. Often this is caused by extra obligatory fields that need to be filled in.   1. Please make sure that the BTW nr. and Surname is not empty but filled in. ![](https://support.maxem.io/hs-fs/hubfs/undefined-Sep-08-2025-09-40-08-4385-AM.png?width=560&height=780&name=undefined-Sep-08-2025-09-40-08-4385-AM.png) Image: obligatory bank details to fill in.   2\. If you don’t want to fill in the BTW number you can choose the option to use the organisation details also for the billing details. For this you have to be sure the billing and organisation details should be the same.  ![](https://support.maxem.io/hs-fs/hubfs/undefined-Sep-08-2025-09-40-07-9867-AM.png?width=560&height=508&name=undefined-Sep-08-2025-09-40-07-9867-AM.png) Image: Copy the organisation details to the billing details.   3\. 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