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Maxem Home is ending on March 1, 2027: what changes for your charging station?

On March 1, 2027, Maxem will end support for the MX4 and MX5 home systems and phase out the associated MyMaxem cloud environment.

You received an email about this if you own (or have owned) a Maxem system. If you're not sure whether you're still paying for a subscription, check your invoices in your e-mail inbox to see if you've been charged for one (this is usually an annual subscription paid in a single yearly payment).

The Maxem home systems belong to a generation of systems that, unfortunately, can no longer be adapted to meet our current, stricter requirements for security, continuity, and support. For this reason, we are officially declaring this system 'end-of-life' as of March 1, 2027. To give you time to make the switch if you choose to, we're applying a six-month transition period.

What does this mean in practice?

Until March 1, 2027, you can keep using your system and the MyMaxem dashboard as usual. After that, the online functions will no longer be available:

  • The online connection to your controller;
  • Insight into your usage via the MyMaxem dashboard and/or the Maxem app;
  • Adjusting charging settings remotely;
  • Remote support, technical support, and software updates.

What will keep working?

Your charge point will keep functioning locally on its existing software:

  • You can keep charging your car;
  • Local Load Balancing will remain active and will keep adjusting the charging power to your household consumption.

Please note: because the system will no longer be supported by us after the end date, from March 1, 2027 we will no longer be able to provide assistance with malfunctions or accept liability for the system continuing to function.

Subscription and refund

Do you have an active support subscription? This (including billing) will be automatically discontinued as of March 1, 2027. You don't need to do anything for this. Have you paid in advance for a full year? You'll automatically receive a pro-rata refund for the period after the end date.

An alternative

Get in touch with Maxem for an offer on an alternative. You can contact us by clicking on "create support ticket" above and then selecting "Technical questions." We'll look at an alternative together with you, and this is possible up until October 1, 2026 at the latest.

ERE registration via Maxem

Want to keep using ERE registration and transaction management with your new charging station to (partly) earn back your investment? Regardless of whether you choose Laadpunt NL, you can choose to stay a Maxem customer for this purpose. We'll then automatically submit your charging data to the ERE registrar. You can find more information via this link.