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[Maxem Knowledge Base](https://support.maxem.io/) 2. [Subscriptions, invoices and payments](https://support.maxem.io/subscriptions-invoices-and-payments) # Subscriptions, invoices and payments Frequently asked questions and answers regarding subscriptions, invoices and payments - [What are the costs and reimbursement when using roaming?](https://support.maxem.io/what-are-the-costs-and-reimbursement-when-using-roaming) - [How can I cancel my subscription?](https://support.maxem.io/how-can-i-cancel-my-subscription) - [When do I receive my invoices/bills and where can I download them?](https://support.maxem.io/how-often-do-i-receive-my-billing) - [What is this AC/DC charging subscription for?](https://support.maxem.io/what-is-this-ac/dc-charging-subscription-for) - [I want to move my charging station to another backoffice platform. How do I do that?](https://support.maxem.io/i-want-to-move-my-charging-station-to-another-platform.-how-do-i-do-that) - [General agreement and policy](https://support.maxem.io/general-agreement-and-policy) - [I want to transfer a charging station to another person. How do I do that?](https://support.maxem.io/i-want-to-transfer-a-charging-station-to-another-person.-how-do-i-do-that) - [Can my subscription be paid through direct debit?](https://support.maxem.io/can-my-subscription-be-paid-through-direct-debit) See less ▼ - [Start using Maxem](https://support.maxem.io/start-using-maxem#main-content) - [Contact Maxem Sales](https://support.maxem.io/start-using-maxem#contact-maxem-sales) - [Onboarding](https://support.maxem.io/start-using-maxem#onboarding) - [Products & Services](https://support.maxem.io/products-services#main-content) - [Charge Point Management System (CPMS)](https://support.maxem.io/products-services#charge-point-management-system-cpms) - [Energy Management System (EMS)](https://support.maxem.io/products-services#energy-management-system-ems) - [Maxem Energy Controller](https://support.maxem.io/products-services#maxem-energy-controller) - [4G SIM cards](https://support.maxem.io/products-services#4g-sim-cards) - [Maxem Energy Cloud](https://support.maxem.io/maxem-energy-cloud#main-content) - [Getting started](https://support.maxem.io/maxem-energy-cloud#getting-started) - [User accounts, Roles and Permissions](https://support.maxem.io/maxem-energy-cloud#user-accounts-roles-and-permissions) - [Charging stations](https://support.maxem.io/maxem-energy-cloud#charging-stations) - [Charge passes](https://support.maxem.io/maxem-energy-cloud#charge-passes) - [Billing](https://support.maxem.io/maxem-energy-cloud#billing) - [Search](https://support.maxem.io/maxem-energy-cloud#search) - [Troubleshooting](https://support.maxem.io/maxem-energy-cloud#troubleshooting) - [Static Load Balancing](https://support.maxem.io/maxem-energy-cloud#static-load-balancing) - [Integrated Hardware](https://support.maxem.io/integrated-hardware#main-content) - [Chargers](https://support.maxem.io/integrated-hardware#chargers) - [kWh Meters](https://support.maxem.io/integrated-hardware#kwh-meters) - [Battery Energy Storage System (BESS)](https://support.maxem.io/integrated-hardware#battery-energy-storage-system-bess) - [PV Inverters](https://support.maxem.io/integrated-hardware#pv-inverters) - [Subscriptions, invoices and payments](https://support.maxem.io/subscriptions-invoices-and-payments) - [Support](https://support.maxem.io/support#main-content) - [Technical support](https://support.maxem.io/support#technical-support) - [Finance support](https://support.maxem.io/support#finance-support) - [Release notes](https://support.maxem.io/support#release-notes) - [Maxem News & Updates](https://support.maxem.io/support#maxem-news-updates) [![](https://support.maxem.io/hs-fs/hubfs/Logo-Hi-res-Maxem.png?width=544&height=102&name=Logo-Hi-res-Maxem.png)](http://maxem.energy) Kabelweg 57, 1014 BA, Amsterdam, NL [mailto:support@maxem.energy](mailto:support@maxem.energy) Copyright © 2025, Maxem