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How to remotely unlock a stuck charging cable for a charging station?

One common issue for EV drivers is when the charging cable does not release from the charging station after the driver attempts to stop the charging transaction. The platform provides remote assistance to unlock the charging cable.

Required Steps:

  1. Select the correct organization from the left menu under 'Organizations' by clicking on the tile for the organization where the charging cable needs to be unlocked. This will open the organization settings.

  2. Select the correct location from the left menu under 'Locations' by clicking on the tile for the location where the charging cable needs to be unlocked. This will open the location settings.

  3. Select the correct charging station from the left menu under 'Assets' by clicking on the row for the charging station. This will open the charging station settings.

  4. Select the connector of the charging station where the cable needs to be unlocked, then click on ‘Actions’. A dropdown will appear with available actions for the selected connector.

  5. Click 'Disconnect' and then click 'Execute Action' to remotely unlock the charging cable.

    Note: Following these steps will navigate you to all charging stations connected to the platform at the same location within an organization's charging site. There is also a shorter route via the search function for a specific charging station, but this will only display that particular station.