Introduction: This article provides a step-by-step guide on how to contact Maxem Technical Support for assistance with any technical issues you may encounter.
Step 1: Ask Evi
- Please try our chatbot Evi first. You can find it by logging in on the Maxem Energy Cloud: cloud.maxem.energy. The chatbot is in the lower right corner of the webpage. If the chatbot cannot solve the problem you can ask Evi you want to speak a support colleague and it will create a supportticket for you.
Step 2: You can also access the Support Page and check knowledge articles
- Visit our website at maxem.energy
- Navigate to the "Support" tab located at the bottom of the homepage.
- This will direct you to our support page, where you can access a variety of knowledge base articles and a list of frequently asked questions (FAQs).
- Before proceeding, please review these resources to see if your question has already been addressed, which can save you time and effort.
Step 3: Create a Support Ticket yourself
- If your issue is not resolved through the FAQs or knowledge base, click on the "Create support ticket" tab at the top of this page.
- A dropdown menu will appear; select "Technical Support" from the options provided.
Step 4: Submit Detailed Information
- Complete the support form with as much detail as possible.
- Providing comprehensive information will enable our support team to address your issue more effectively and efficiently.
Step 5: Await Response
- After submitting your ticket, our support department will contact you shortly to assist with your inquiry.
Conclusion: Following these steps will ensure that your technical support request is handled promptly and efficiently. Our team is dedicated to providing you with the best possible assistance.