--- title: When do I receive my invoices/bills and where can I download them? description: You can receive your subscription bills monthly or yearly and your reimbursement bills always monthly. --- [Skip to content](https://support.maxem.io/how-often-do-i-receive-my-billing#main-content) - [English](https://support.maxem.io/how-often-do-i-receive-my-billing) - [Nederlands](https://support.maxem.io/nl/how-often-do-i-receive-my-billing-nl) English Show submenu for translations [![Logo-white](https://support.maxem.io/hs-fs/hubfs/Logo-white.png?width=230&height=37&name=Logo-white.png)](https://maxem.energy/) - Create support ticket Show submenu for Create support ticket - [Sales request](https://share-eu1.hsforms.com/2FZyysmEyRAKSZ2IKnHrf0Q2dyw99) - [Technical support](https://share-eu1.hsforms.com/26WB8z3cYTPWv02MIx6nr7w2dyw99) - [Finance support](https://share-eu1.hsforms.com/2mMsLOqRLQl2l8S6q3ZbgDA2dyw99) - [Report a bug](https://share-eu1.hsforms.com/220XTdV4ZQ726tz1CtoOw7A2dyw99) - [Feature request](https://share-eu1.hsforms.com/2g75JWLunRbqueEKBytvYvg2dyw99) Open main navigation Close main navigation - Create support ticket Show submenu for Create support ticket - [Sales request](https://share-eu1.hsforms.com/2FZyysmEyRAKSZ2IKnHrf0Q2dyw99) - [Technical support](https://share-eu1.hsforms.com/26WB8z3cYTPWv02MIx6nr7w2dyw99) - [Finance support](https://share-eu1.hsforms.com/2mMsLOqRLQl2l8S6q3ZbgDA2dyw99) - [Report a bug](https://share-eu1.hsforms.com/220XTdV4ZQ726tz1CtoOw7A2dyw99) - [Feature request](https://share-eu1.hsforms.com/2g75JWLunRbqueEKBytvYvg2dyw99) - - [English](https://support.maxem.io/how-often-do-i-receive-my-billing) - [Nederlands](https://support.maxem.io/nl/how-often-do-i-receive-my-billing-nl) English Show submenu for translations How can we help you? - There are no suggestions because the search field is empty. 1. [Maxem Knowledge Base](https://support.maxem.io/?hsLang=en) 2. [Subscriptions, invoices and payments](https://support.maxem.io/subscriptions-invoices-and-payments?hsLang=en) August 27, 2026 # When do I receive my invoices/bills and where can I download them? ##### There are two types of invoices you receive: - **Subscription invoices** – These are invoices for your active subscriptions. Depending on your organization settings, you can be billed monthly or annually. - **Reimbursement invoices** – These invoices provide an overview of the transactions for which you receive reimbursement from Maxem. Reimbursements are paid out at the end of the following month. Reimbursement invoices can be downloaded from the platform. #### **Subscription invoices** You can receive your billing for the subscriptions monthly or annually, depending on the organization settings you have saved. When you chose monthly: - On the first working day of each month, we will send invoices for all new subscriptions started in the previous month. - On the 10th of each month, we will send invoices, for all active subscriptions for that month. You can change or check the billing period as follows: 1. Go to the organization settings: 1. If you want to change or check the settings for your own organization click on 'My organization' in the down left corner of the homepage of the Maxem Energy Cloud. 2. If you want to change or check it for a sub-organization click on the left on organizations and click on the tile of the chosen organization. Then click on 'organization settings' on the left. 2. Click on the tab 'Billing'. Here you can find the invoice period. 3. Click on the pencil to edit and choose if you want your billing monthly or annually. ![](https://support.maxem.io/hs-fs/hubfs/image-png-Dec-17-2025-11-31-59-8464-AM.png?width=613&height=123&name=image-png-Dec-17-2025-11-31-59-8464-AM.png) 4. Save the settings by clicking on the diskette icon. Be aware that all fields with a asterisk \* should be filled in to be able to save. Often you need to fill in the last name under financial contact details.   **Check your subscription types and prices** To get an overview of your current subscriptions click on 'subscriptions' on the left menu. It is not possible at the moment to download subscription invoices. The invoices are send to you by e-mail.   ![](https://support.maxem.io/hs-fs/hubfs/image-png-Aug-27-2026-09-06-51-4191-AM.png?width=267&height=623&name=image-png-Aug-27-2026-09-06-51-4191-AM.png)   #### **Reimbursement invoices** The reimbursements are paid out by Maxem at the end of the next month.  For example, transactions in January are reimbursed at the end of February, etc. You will also receive your bill at the end of the next month. Maxem will then automatically send the invoice to your specified email address. In these invoices, you can find all paid transactions for the invoice period. **Download the reimbursement invoices** You can find the reimbursement invoices back in your organization: 1\. Click in the left menu on 'Invoices'. Invoices that have not yet been sent yet do not have an invoice number. This is updated as soon as the invoice is ready for sending. Left menu: ![](https://support.maxem.io/hs-fs/hubfs/image-png-Aug-26-2026-02-44-50-5891-PM.png?width=186&height=513&name=image-png-Aug-26-2026-02-44-50-5891-PM.png) 2\. Click on the invoice of you choice. A window will pop up with the contents of the invoice. 3\. Click on the download button to download the invoice to you computer. ![](https://support.maxem.io/hs-fs/hubfs/image-png-Aug-26-2026-02-51-21-9736-PM.png?width=670&height=240&name=image-png-Aug-26-2026-02-51-21-9736-PM.png) - [Start using Maxem](https://support.maxem.io/start-using-maxem?hsLang=en#main-content) - [Contact Maxem Sales](https://support.maxem.io/start-using-maxem?hsLang=en#contact-maxem-sales) - [Onboarding](https://support.maxem.io/start-using-maxem?hsLang=en#onboarding) - [Products & Services](https://support.maxem.io/products-services?hsLang=en#main-content) - [Charge Point Management System (CPMS)](https://support.maxem.io/products-services?hsLang=en#charge-point-management-system-cpms) - [Energy Management System (EMS)](https://support.maxem.io/products-services?hsLang=en#energy-management-system-ems) - [Maxem Energy Controller](https://support.maxem.io/products-services?hsLang=en#maxem-energy-controller) - [4G SIM cards](https://support.maxem.io/products-services?hsLang=en#4g-sim-cards) - [Maxem Energy Cloud](https://support.maxem.io/maxem-energy-cloud?hsLang=en#main-content) - [Getting started](https://support.maxem.io/maxem-energy-cloud?hsLang=en#getting-started) - [User accounts, Roles and Permissions](https://support.maxem.io/maxem-energy-cloud?hsLang=en#user-accounts-roles-and-permissions) - [Charging stations](https://support.maxem.io/maxem-energy-cloud?hsLang=en#charging-stations) - [Charge passes](https://support.maxem.io/maxem-energy-cloud?hsLang=en#charge-passes) - [Billing](https://support.maxem.io/maxem-energy-cloud?hsLang=en#billing) - [Search](https://support.maxem.io/maxem-energy-cloud?hsLang=en#search) - [Troubleshooting](https://support.maxem.io/maxem-energy-cloud?hsLang=en#troubleshooting) - [Static Load Balancing](https://support.maxem.io/maxem-energy-cloud?hsLang=en#static-load-balancing) - [Integrated Hardware](https://support.maxem.io/integrated-hardware?hsLang=en#main-content) - [Chargers](https://support.maxem.io/integrated-hardware?hsLang=en#chargers) - [kWh Meters](https://support.maxem.io/integrated-hardware?hsLang=en#kwh-meters) - [Battery Energy Storage System (BESS)](https://support.maxem.io/integrated-hardware?hsLang=en#battery-energy-storage-system-bess) - [PV Inverters](https://support.maxem.io/integrated-hardware?hsLang=en#pv-inverters) - [Subscriptions, invoices and payments](https://support.maxem.io/subscriptions-invoices-and-payments?hsLang=en) - [Support](https://support.maxem.io/support?hsLang=en#main-content) - [Technical support](https://support.maxem.io/support?hsLang=en#technical-support) - [Finance support](https://support.maxem.io/support?hsLang=en#finance-support) - [Release notes](https://support.maxem.io/support?hsLang=en#release-notes) - [Maxem News & Updates](https://support.maxem.io/support?hsLang=en#maxem-news-updates) [![](https://support.maxem.io/hs-fs/hubfs/Logo-Hi-res-Maxem.png?width=544&height=102&name=Logo-Hi-res-Maxem.png)](http://maxem.energy) Kabelweg 57, 1014 BA, Amsterdam, NL [mailto:support@maxem.energy](mailto:support@maxem.energy) Copyright © 2025, Maxem