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How do I add a public charging card as a 'whitelist' charging card?

I want to allow a public charging card to charge free of charge at one or more charging stations.

Public charging cards can be easily added by partners as ‘whitelisted’ cards for a customer by following the steps below:

  1. Log in to MEC.

  2. If you don't have sub-organizations you can skip this step. Navigate to ‘Organizations’ in the left-hand menu and select the relevant customer by clicking on their tile. 

  3. Navigate to ‘Users’ in the left-hand menu and add the user as either a cardholder or administrator, depending on their role within the organization. Fill in the user’s first name, last name, and email address, and save.

  4. Navigate to ‘Passes’ in the left-hand menu. Then click on '+ Add Pass' on the top right and add the public charging card by first selecting the correct user. Then, under ‘Public Card ID’, enter the visible ID from the front of the card, provide a nickname, and save. The visible ID has a format of letters, numbers and hyphens. For example NL-TNM-B12345-6. Note: do not fill the visible ID in inside the invisible ID field (UID)

  5. The charging card is now added and can be used as a ‘whitelisted’ card for the organization’s charging stations, provided that the access mode is set to use whitelisting.

  6. Check that your organization's charging card settings are correct:
    1. For your own organization, click "My organization" in the bottom left corner.
    2. For a sub-organization, click "Organizations" on the left and then click the organization tile. Click "Organization settings" on the left.
    3. Under the "Passes" tab, check whether the desired whitelisted passes are set to "Whitelist"

 

Note: It's possible to add multiple passes to the same user. Repeat from step 4 to add another pass to the same user.

 

Frequently Asked Questions

I've added a charge card to the whitelist and we've already used it, but the charge card doesn't have a whitelisted transaction.

If this has happened, it's possible you've incorrectly added the charge card to the whitelist. Check that you haven't made a mistake in the card ID or UID you added, and verify that everything is correct step by step.